Issue Tracking - My Issues View
See all of your submitted issues across all of your projects organized in one place including current status.
- Grouped by High, Normal and Low priority so you can get the hot ones out of the way fast.
- Status lets you know exactly where things are at.
- Pagination keeps you organized and keeps page load times to a minimum.
- Status Filters give you complete control over the issues you want to look at.
- Unlimited Issue Queues channel project issues to the right people to get the right results.
Issue Tracking - Issue Queue View
This view provides all of the Resolution Agents details, status and history of how they are dealing with your issues.
- Trouble Ticket displays important information concerning the submitted issue.
- Submission time displayed so you can track your teams response time on project problems.
- Reply from Resolution Agent keeps you informed on what's happening, also emailed to you.
- Move tickets between queues and Resolution Agents.
- Status and Contact display in case you need verbal communication with ticket submitter.
- Company contact information for project owner.
- Links to other issue queues.